Terms & Conditions

1. Who we are and what these terms cover

This website and the GroundWork OS service are run by Sebastian Otto Wibaut, trading as GroundWork OS, a sole trader based in the United Kingdom. You can contact us at [email protected]. A postal address is available on request.

These terms cover two things: your use of this website (section 10), and the service we provide to clients (sections 2 to 9). By subscribing you agree to these terms.

Our service is for businesses. By buying it you confirm you are acting for business purposes and not as a consumer.

2. The service

The standard plan includes a website built for your business and hosted on our platform, an all-in-one message inbox, missed-call text-back, automated lead follow-up, a review funnel, local SEO pages, and support. You run it from the mobile app; we keep it running behind the scenes.

The Custom plan adds extra work agreed with you individually, such as ad management, SEO or Google Business Profile management. The scope and price of Custom work is agreed in writing before it starts. If that written agreement includes its own terms (for example a minimum term for ad management), those apply to the Custom work; otherwise these terms apply.

3. Price and payment

• The standard plan is £220 per month with no build fee and no setup cost. An annual option may be offered at checkout.
• Payment is taken monthly in advance by card, processed by Stripe.
• We are not VAT registered, so no VAT is added. If we register for VAT in future, VAT will be added to invoices from that point at the prevailing rate, and we will tell you first.
• If a payment fails we will let you know and retry. If it stays unpaid we may suspend the service until it is settled.

4. Term and cancelling

Every plan runs month to month after launch. There is no lock-in contract and you can cancel whenever you like by emailing us. Cancellation takes effect at the end of your current billing period, and we do not charge you again after that. We do not refund part-used months.

We can end the service by giving you 30 days' notice. We can also suspend or end it immediately if payment has failed and not been settled, or if the service is used unlawfully or in a way that harms our platform or other clients.

5. What happens when you leave

We will be straight about what leaving means, the same way we are on our pricing page. The website and the automations run on our system, so they stop when you go. But your customer list, your leads and your domain name are yours, and they leave with you. Ask at any time, before or after you cancel, and we will export your contact list and send it to you.

6. Your side of the deal

• Give us accurate information about your business, and the content and approvals we ask for, promptly. We cannot build or launch without them.
• Make sure you have the rights to any content you give us (photos, logos, text).
• Keep your login details safe. You are responsible for what is done through your account.
• Use the messaging and review features lawfully. Only contact people you have proper grounds to contact, and follow UK marketing rules. You are responsible for the content of messages you send through your system.

7. Our side, and honest limits

• We provide the service with reasonable skill and care.
• The service runs on third-party platforms and networks (including our hosting platform, phone carriers and Google). We keep the system running but cannot promise it will never be interrupted by problems in services outside our control.
• We do not guarantee specific business results, such as a number of leads, calls, review scores or search rankings. Examples and figures on this website show how the system is designed to work; your results depend on your trade, your area and your own use of the system.

8. Who owns what

• We own our platform, templates, designs and systems, including what we build with them for you while you subscribe.
• You own the content you give us, and you give us permission to use it to build and run your site.
• Your domain name is registered to you and stays yours.

9. Liability

Nothing in these terms limits our liability for fraud, or for death or personal injury caused by our negligence.

Beyond that, our total liability to you for anything arising out of the service is capped at the fees you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential losses, lost profits, or losses caused by third-party platforms and networks outside our control.

10. Using this website

The content on this site is general information about our service, not advice, and may change at any time. Do not misuse the site (for example by trying to break, overload or scrape it). Links to other websites are provided for convenience and are not endorsements. The design and content of this site belong to us.

11. General

• These terms, plus anything we agree with you in writing, are the whole agreement between us.
• We may update these terms from time to time. If a change materially affects you as a client we will tell you before it takes effect. Continuing to use the service after that means you accept the change.
• If part of these terms turns out to be unenforceable, the rest still stands.
• These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

Questions about any of this: [email protected]. These terms were last updated on 15 July 2026.